Delivery of the Products purchased on the Website is carried out in Italy, in part of Europe, In United States and Canada through the SDA and DHL courier.
The obligation to deliver is fulfilled through the transfer of material availability or, in any case, availability of the Product(s) to the user.
The expenses for delivery of the Products, which may vary according to the delivery procedure chosen by the user, and any other possible cost, will be borne by the user, except where otherwise stated in the Product Sheet or in other parts where this is communicated. Customs fees may be charged once the package arrives in a country outside the European Union. Gamable is not responsible for any customs duties on purchased products.
The Products will be delivered within 4 days of receipt of the order (Unless otherwise specified shipping information on the product sheet) and, in any case, within thirty days, effective from the day on which the agreement is entered into.
You are kindly asked to verify the conditions of the Product delivered. Without prejudice to the fact that the risk of loss of or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and different from the carrier, physically take possession of the Product, the Seller suggests to you to check the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, even in the closing materials; also, the Seller suggests to you to indicate on the carrier's transport document, any anomalies, accepting in thi event the package with reservation. In the event that the package shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller. In any case, the right of withdrawal (if any for the Product) and legal guarantee of conformity apply.
Right of Withdrawal
The user - who acts as a consumer - has the right to withdraw from the sale of goods agreement for the Product without stating the reason and without incurring in additional costs and expenses other than those indicated in this article, within fourteen calendar day (Right of withdrawal). The withdrawal period (Withdrawal Period) expires after 14 days:
a in case of a single Product order, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product;
b. in case of a Multiple Order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product delivered last; or
c. in case of an order related to the delivery of a Product of different batches or multiple pieces, from the day when you or a third person, different from the carrier and elected by you, acquires the physical possession of the last batch or the last piece.
To exercise the Right of withdrawal, the user must inform the Seller, prior to the expiry of the Withdrawal Period, of their decision to withdraw.
You have exercised your Right of withdrawal within the Withdrawal Period if the relevant communication is sent by you before the expiry of the Withdrawal Period. This communication must be trasmitted with the following ways:
- Email: firstname.lastname@example.org
The Consumer shall obtain lasting means of storage for the communication related to the excercise of the Right of withdrawal, since the burden of proof concerning the exercise of this right before the expiry of the Withdrawal Period falls on the user.
In case of exercise of the right of withdrawal, once the right is exercised, the user must arrange for the Products to be returned to the Seller without undue delay, and in any case before 14 calendar days as of the date the user has informed the Seller of their decision to withdraw from the agreement. The term is observed if the user hands over the Product(s) before the expiry of the previously mentioned 14-day period to the courier specified by the Seller or, based on the relevant circumstances, to a courier of choice (Retun Term). The Product, duly protected and packed and in its original packaging (if possibile) must be returned to the following address (the original packaging is always required if the serial numbers of the products are printed on it):
- Perform Agency Srl
Via Castelluccio 3 - 81030 Falciano del Massico (CE) - Italy
The cost for returning the Product (including custom duties) is at the user's expense and the return occurs under their responsibility.
If the user withdraws from the agreement, the Seller shall refund the Total Sum Due paid by the user for the Product, including delivery expenses without undue delay and no later than 14 calendar days from the date on which the Seller was informed of the user's decision to withdraw from the agreement. The refund will occur by using the same payment method employed for the original transaction. In the event that the user have returned the Products using a carrier of their choice and at their costs, the Seller may suspend the reimbursement until receipt of the Products or until prove your demonstration of having sent the Products back, whichever is earlier.
The user is only responsible of the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning. In any case the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all his parts, fully functional, must include also all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The withdrawal is applied to the Product in its entirety. In this sense it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
If the Product has suffered a loss in value resulting from the handling of the good other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to this loss in value. The Company will notify you within 10 days of receipt of the Product of the circumstance and the consequent reduced refund amount. If the refund has already been paid, the Company will communicate the bank details for the payment of the amount due by the user due to the decrease in value of the Product.
In the event that the withdrawal has not been exercised in compliance with the provisions of the applicable legislation, it will not result in termination of the contract and, by consequence, won’t create any right of reimbursement. The Seller will communicate to the user that it will reject the withdrawal request within 10 working days from the reception of the Product. In case the Product already arrived back to the Seller, it will stay to the Seller for user disposal for the pick-up that will have to be done on charge and under responsibility of the user.
In the case of partial withdrawal from Multiple Orders, the amount of delivery costs to be reimbursed in favor of the user will be quantified in proportion to the value of the Product subject to withdrawal. For example, the user has placed an order of 200.00 Euros, which includes two Products, the first worth 50.00 Euros and the second worth 150.00 Euros, and returns the Product of the value of 150.00 Euros, the user will be reimbursed for an amount equal to 75% of the delivery costs incurred. In any case, the amount of delivery costs to be returned will never exceed what actually paid by the user.